Terms & Conditions

These terms

These terms apply to chauffeur services provided by Opulence Transport. By making a booking you accept them on behalf of yourself and all passengers travelling with you.

Quotes and bookings

• A quote is based on the journey details you provide and is valid for 7 days unless stated otherwise.
• A booking is only confirmed once we have sent you a written confirmation by email or message.
• Please check the confirmation carefully and tell us straight away if any detail is wrong.

Prices and payment

• Prices include the vehicle, chauffeur, fuel and standard mileage for the quoted route.
• Airport parking, tolls, congestion or clean air charges and significant route changes may be added where they apply.
• Payment is due as set out in your confirmation. Account terms are available for regular corporate clients.

Waiting time

• Airport arrivals include 60 minutes of complimentary waiting from landing, and we monitor flights for delays.
• All other pickups include 15 minutes of complimentary waiting.
• Additional waiting is charged in 15 minute increments at the rate quoted for your vehicle.

Changes and cancellations

• Changes are accommodated wherever possible; a revised price may apply if the journey changes materially.
• Cancellations more than 24 hours before pickup are free of charge.
• Cancellations within 24 hours of pickup, or a no-show at the pickup point, may be charged in full.

Passenger conduct

• Passenger and luggage numbers must not exceed the capacity of the booked vehicle.
• Smoking and vaping are not permitted in any vehicle.
• Seat belts must be worn at all times, and appropriate child seats must be requested in advance.
• The chauffeur may end a journey where behaviour is unsafe, abusive or unlawful, without refund.
• A cleaning charge may apply where a vehicle is soiled and cannot be returned to service immediately.

Our responsibilities

We plan journeys with sensible time allowances and monitor traffic and flights, but we cannot accept responsibility for delays caused by circumstances outside our control such as severe weather, road closures or accidents. Where a vehicle becomes unavailable we will provide a suitable alternative of an equivalent or higher standard.

Lost property and liability

Items left in a vehicle are held for 30 days and can be returned by arrangement. Luggage and personal belongings are carried at your own risk. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

Licensing, insurance and law

All vehicles and drivers are fully licensed and insured for private hire work. These terms are governed by the law of England and Wales.

Contact

Questions about these terms can be sent to info@opulencetransport.co.uk or raised on 07522 354260.